Customer Service Promise

We are committed to providing the best possible customer service to our community. Our Customer Service Promise serves as the basis for all interactions between our employees, the people we serve, their families and our community partners. We pledge to provide services in the following manner:

Friendly and Courteous: We will be helpful and have a positive attitude and passion for what we do. You will be greeted warmly every time you visit and feel welcome and valued in our Opportunity Centers.

Respectful and Encouraging: You will be viewed and treated as an individual. We will work to protect your privacy and ensure your confidentiality. You will be encouraged and supported to make decisions and choices for yourself about your future. You will be inspired to achieve at your highest level.

Professional and Committed: We will work as a team of dedicated workforce development professionals to deliver exceptional and impactful services. You will receive expert career counseling and guidance based on your personal interests and needs to help you achieve your career goals.

Understanding and Supportive: We will use all our resources to help you though challenges and obstacles. You will be provided with options for needed services and supports and opportunities for further education and job training.

Timely and Responsive: We will be proactive, take initiative and anticipate your needs. Your phone calls and emails will be returned within 24 hours.

Honest and Transparent: We will share information with you in a way that is accessible and understandable. You will be encouraged to share your successes, suggestions, and concerns with us through BTCCares@fedcap.org and our helpline at 844-653-0316